The News & Star have reported that a team from the Care Quality Commission (CQC) visited the surgery, in Townhead Road, in May as part of a new regime of inspections at GP practices.
Amongst other issues it was found that a dirty boiler had not been checked for two years and was deemed a fire hazard, Legionella checks were not being carried out, and staff training and policies were out of date.
Their report reveals other serious concerns in a number of areas and calls on the Dalston Medical Group to make urgent improvements.
However, not all of the findings were negative. General care and treatment was up to scratch and all of the patients the CQC inspectors spoke to were happy and praised staff.
In a statement, the Dalston Medical Group, which has around 5,500 patients and five GPs, stressed that its doctors were found to be providing good care and treatment, meeting patients’ needs and referring them for specialist treatment when required.
It added: “Where we have not performed well is in the administrative processes that take place in the background.
“We recognise that systems and processes should have been put in place but these were not properly addressed in the past or allowed to lapse without updates and revisions.
“All this took place with the previous management team.
“We now have a new practice manager in post who is working hard to address the issues identified.
We would like to reassure all our patients that the care they receive is second to none. It is the background administrative processes that we need to improve.”
Sue McMillan, who is the CQC’s deputy chief inspector of primary medical services in the region, said: “We were extremely disappointed to find these shortfalls and have warned Dalston Medical Group that immediate improvements must be made.
“We continue to monitor the situation carefully and we will inspect again in the near future to ensure concerns have been addressed and patients are being given the service they are entitled to expect,” said Ms McMillan.
“If we find it has not made the required improvements we will consider the need for further regulatory action as necessary.”
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