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Customer Case Study – Animal Trust

July 2021

We love to share our stories of collaboration with our customers 

 Our customer: Animal Trust

Animal Trust is a not-for-profit veterinary company with a refreshing attitude towards veterinary care. Each year, they care for thousands of owners and their pets who travel from near and far to access their high quality of care.

Qube Services: Legionella Risk Assessments and Water Testing

Dog at the vets

Animal Trust Requirements:

Jayne, a Regulatory Compliance Manager at Animal Trust contacted us to carry out Legionella Risk Assessments and Water Testing at both their commercial and domestic premises. In total we visited and assessed 11 premises.

As a company of animal lovers, with 5 dogs, 2 cats & 7 chickens between us, we were very pleased to work with Animal Trust.

What we did:

Siobhan from Qube Environmental worked closely with Jayne to determine what was required for each site and how best to put this into place, whilst co-ordinating visits to multiple sites. Jayne and Animal Trust are very proactive at making sure humans and animals alike are safe whilst working and visiting their practices. This included assessing their current water systems with a Legionella Risk Assessment along with Water Sample Testing at each site to ensure that they were operating in a safe and compliant way.

Puppies & Cat

The outcome:

All sites received a comprehensive Legionella Risk Assessment report that provides a detailed review of any identified risks, outlines recommendations for reducing these risks, and highlights current practices. Alongside this water sample test results were provided.

Animal Trust can now use this as a “living” document and ongoing reference to make sure that the control of legionella bacteria in their water systems is maintained. As a living document this will need to be reviewed on a regular basis and specifically if it is suspected to be no longer valid. Further information on this can be found from the Health & Safety Executive L8 Approved Code of Practice.

Animal Trusts feedback:

Jayne, a Regulatory Compliance Manager at Animal Trust comments on their experience working with Qube:

“We have previously worked with Qube Environmental before and we were very pleased with their services so did not hesitate to instruct them again to undertake our Legionella requirements. We find their service reliable, fairly priced and to a high standard.”

Qube Environmental can assist with Legionella Risk Assessments,  Routine MonitoringWater SamplingTank Cleaning & Legionella Training.

Please don’t hesitate to get in touch if you have any questions.

We are active members of the Legionella Control Association and we are ISO 9001 & ISO 14001 certified for the services we offer.

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